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"vulnerable": true}, {"criteria": "cpe:2.3:a:servicenow:it_service_management:madrid:patch_3:*:*:*:*:*:*", "matchCriteriaId": "66859B3E-ABC3-4B69-B7AA-0863C1E41C9A", "vulnerable": true}, {"criteria": "cpe:2.3:a:servicenow:it_service_management:madrid:patch_3-1:*:*:*:*:*:*", "matchCriteriaId": "61F761B4-929B-4774-A6AA-21F9A19F4B6A", "vulnerable": true}, {"criteria": "cpe:2.3:a:servicenow:it_service_management:madrid:patch_3-2:*:*:*:*:*:*", "matchCriteriaId": "CDD13264-CD80-4AF8-8EC7-984A631D4094", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "cveTags": [], "descriptions": [{"lang": "en", "value": "ServiceNow IT Service Management Kingston through Patch 14-1, London through Patch 7, and Madrid before patch 4 allow stored XSS via crafted sysparm_item_guid and sys_id parameters in an Incident Request to service_catalog.do."}, {"lang": "es", "value": "ServiceNow IT Service Management Kingston hasta el parche 14-1, London hasta el parche 7 y Madrid antes del parche 4, permiten un ataque de tipo XSS almacenado por medio de los par\u00e1metros sysparm_item_guid y sys_id dise\u00f1ados en una Petici\u00f3n de Incidente a service_catalog.do."}], "id": "CVE-2019-20768", "lastModified": "2026-06-17T02:31:09.567", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "LOW", "cvssData": {"accessComplexity": "MEDIUM", "accessVector": "NETWORK", "authentication": "SINGLE", "availabilityImpact": "NONE", "baseScore": 3.5, "confidentialityImpact": "NONE", "integrityImpact": "PARTIAL", "vectorString": "AV:N/AC:M/Au:S/C:N/I:P/A:N", "version": "2.0"}, "exploitabilityScore": 6.8, "impactScore": 2.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": true}], "cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 5.4, "baseSeverity": "MEDIUM", "confidentialityImpact": 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